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Right to Cancel under the ICACRs

If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order within 14 days without giving any reason.

The cancellation period will expire 14 days from the day you receive the goods from us.

To exercise the right to cancel, you must inform us by letter " Notice of Contract Cancellation" sent to Brands24, Hattalová12/A, 831 03, Bratislava, Slovakia or by email to: orders@brands24.eu. 

Goods supplied are to be returned to: Brands24, Hattalová12/A, 831 03, Bratislava, Slovakia.

For orders cancelled under the ICACRs, we will issue full refund if the goods are returned undamaged. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will issue refund within 14 days after we receive back from you any of the goods supplied.

You will have to bear the cost of returning the goods.

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